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Where

The Cheesecake Factory

Restaurant

3.4/5 10 Reviews Add Review

American chain restaurant offering sizable portions from a vast menu including signature cheesecake

10 Reviews for The Cheesecake Factory

A Citispoon User 406 Reviews
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4.0

This review is for the Chicken Marsala and Cheesecake options! Honestly-innovative, creative and the best of BOTH WORLDS! What I love about the Chicken Marsala-is that it is A HUGE PORTION-YES EXPENSIVE…but it lasts several meals in itself and it reheats well. Great portion of protein to pasta and mushrooms! I order it on special occasions! I also love the new innovative cheesecake options that layer different options and flavors-which are the part of the future of cheesecake! Good place to order in and celebrate! Eat in or order in! Need I say more?

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A Citispoon User 399 Reviews
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5.0

We ordered 4 slices of cheesecake and this was the largest of the 4. We used to go all the time to Cheesecake Factory but it has been a while. The slices used to be twice this size. You can tell cause they still use the same case and you can see how much space there is now. They are half the size but the same price. we feel cheated!!!! UPDATE: As a Cheesecake Factory Customer Service recommended to me in a response to this post to reach out to them via their website and contact support with all the details to get help, I did. That was almost a week ago and no response from them. Seems not only is their food not as it used to be but customer service is not what it used to be either. Lowering to 1 star review.

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A Citispoon User 400 Reviews
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3.0

Amazing service from the host and the waiters, bathrooms were clean, food was phenomenal. Will definitely be coming back.

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A Citispoon User 401 Reviews
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4.0

AMAZING SERVER SHERWOOD! We always have a great experience when we dine at the cheesecake factory but this recent one was the most amazing ever- and in all other places I have dined-out to! Server Sherwood raised the bar when it comes to excellent service : attentive, anticipated customers needs, doesn’t rush the customers, and presented himself in a very sincere manner showing pride and exceptional craft in what he does! And he was consistent with all the other tables as I was observing him! It was definitely a fine dining- server at his best!

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A Citispoon User 409 Reviews
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3.0

I ordered the tomato basil pasta and a slice of the famous strawberry cheesecake for a late night weekday dinner. While you can really never go wrong with any of the cheesecake options (it is their namesake, after all!), the other food options could definitely be improved. The tomato basil pasta was, oddly enough, very sweet. While the ingredients themselves (e.g., the tomatoes, chicken, pasta) were fresh and cooked nicely in terms of texture, the flavor profile was just off. Definitely come for the cheesecake, but I’d recommend heading elsewhere for a proper meal.

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A Citispoon User 412 Reviews
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3.0

Went back first time during the pandemic so surprised with the way they are handling seating and reservations…more than half the restaurant was empty but they were limiting indoor and outdoor. My friend and I grabbed a seat by the bar and had our dinner. Food remains unexciting , they added chicken samosas which was Cool. I had fish and chips and had sangria. Service was fine!

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A Citispoon User 416 Reviews
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3.0

Menu is crazy extensive, overwhelming. Always hard to pick if I want a salad, fish or bunch of apps for my meal. I always want to eat cheesecake, but I never make room for it at all. Food is decent.

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A Citispoon User 419 Reviews
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1.0

Holy smokes!! Where do I start? I’m giving this restaurant a low rating for good reasons. My Friends and I went there last Sunday evening. We hadn’t seen each other in so long and decided that Cheesecake Factory would be a good place to have dinner. Upon arrival, we checked in with the staff to let them know we had a reservation booked. They seated us promptly. I brought along my toddler as well. We were reading through our menus during this time. It took our waiter approximately 30 minutes to come to our table. Unacceptable!! I requested a high chair and he was able to bring one shortly after. He didn’t bring a child’s menu which I was expecting. He finally came to our table after 1 1/2 hours of waiting!!! We were all pretty hungry and couldn’t wait that much longer. We were so hungry that we ended up eating the majority of the bread and butter that was served to us. It took another 25 minutes or so for him to return to our table as he was nowhere to be found. It made us wonder if the restaurant was severely short-staffed. He returned because I asked him to please come to our table to bring a kids menu. He brought it almost immediately and I ordered spaghetti for my daughter. Everyone had their drinks served by then. We were enjoying our conversations together. It took another 1 hour for us to get our meal!! By then we were looking at the time to see if our parking had expired in case we needed to pay extra. It was ridiculous having to wait so long, I tell you! So our food finally arrived. I ordered shrimp scampi. Now, normally I enjoy that meal so much as I ordered it at other Cheesecake Factory locations. It was really spicy but I decided to continue eating it. Next thing you know, I found a total of 12 garlic cloves buried in the pasta!! Yes, you heard that right!! It was 12!!! I removed them and put them all to the side. Now, I normally enjoy going to Cheesecake Factory at other locations. I just couldn’t believe what poor service we received here. Unless things change within this restaurant, I can’t see myself visiting this place again.

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A Citispoon User 429 Reviews
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4.0

Great food, extremely high in calories on 99% off the items but always delicious!! My favorite are the Asian chicken lettuce wrap tacos from the skinnylicious menu- they’re light and refreshing and sweet and lighter than the regular menu ones. Definitely recommend this place!!

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A Citispoon User 401 Reviews
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4.0

Just wanted to grab a drink at the bar. No one cares to take an order. I guess we’ll do that for 10 mins then walk out and go next door. Bartenders are totally unresponsive. Manager was around and completely unhelpful.

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